Installation

• Use Internet Explorer or Safari to visit entrapassweb.com.

• The setup requires Microsoft Silverlight. If prompted, install it and then return to the site to download and installer. Once installed, launch EntraPass Web from your Start menu or search bar. 

Logging In

• Enter the login credentials provided by your HOA Technology care team. 

Managing Users

Adding New Users:

• Navigate to Operation → Edit Users.

• Click Add at the top right.

• Enter the user’s name (e.g., a resident name or a street address for larger communities).

• Choose a card type such as Resident, Administrator, or Vendor.

• Input the card number: a 2-digit facility code followed by a 5-digit identifier (found on the keyfob/card/sticker or packaging).

• Set an end date (e.g., the lease expiration date plus one day).

• Use the “Lost/Stolen” flag instead of deleting cards—this prevents access while still allowing tracking in reports.

• Assign an access level (Resident, Vendor, etc.), configured under Configuration → Access Levels. Each level can be tailored with specific schedules and door permissions.

• Optionally upload a user photo via webcam or file upload.

• Add custom user information (address, contact details, etc.) by clicking the Flip icon—labels are fully customizable. 

Editing Existing Users:

• Find users via Operation → Users, using search filters like name, card number, or department.

• Double-click a user to open their profile, then add a new card via the “+” icon rather than deleting old ones. Lost cards should still be flagged to maintain security logs and reports. 

Door Access Control

• Navigate to Operation → Control Doors.

• Right-click any listed door to manage:

  • Lock / Unlock

  • One Time Access

  • Temporary Unlock (e.g., 10 seconds)

  • Return to Schedule

  • Disable / Enable Reader

  • Display Video (if available)

  • Arm / Disarm Alarms

• Schedule-based unlocking can be configured under Configuration → Schedules. 

Running Reports

1. Go to Operation → Run Reports → Quick Report.

2. Choose event types (usually “Access” or “Abnormal”).

3. Define the date/time interval.

4. Click Next, then filter by site, door, and user type.

5. Generate the report and choose to save (PDF or Excel) or print it. 

Advanced — Schedules Setup

• Visit Configuration → Schedules and click Add to create a new schedule.

• Name your schedule and select applicable days and times.

• Add multiple intervals for nuanced control (e.g., different hours on Tuesdays).

• To apply an unlock schedule, right-click a door under Operation → Control Doors → Set Unlock Schedule, then choose the schedule. 

Access Levels Configuration

• Navigate to Configuration → Access Levels.

• Each access level defines permitted schedules per door.

• Select a door, Assign a schedule (e.g., “Pool Hours”), then click Save.